Success stories
Building leadership capacity
A large outpatient practice believed developing participatory management skills organization-wide might create better alignment and more sustainable workplaces. We put in place a program to educate and coach leaders to use participatory management skills. Wellbeing, engagement, and sense of efficacy improved.
A large health care organization identified practices where work satisfaction was particularly low. We engaged a target practice in a structured improvement process. As a result, the practice reported increased satisfaction, well-being, and control.
Team building for practice excellence
Developing workplace sustainability
Medical staff in an academic hospital division expressed emotional overload. We implemented educational programming about burnout—what it is, what causes it, what relieves it—and experiential training in resiliency skills, in combination with division-level organizational adaptations and referral of individuals for coaching. These interventions restored the medical staff’s sense of control over their work lives.
Nursing staff in a community hospital department were distressed by several traumatic losses. We designed a series of skill-building and discussion workshops that addressed their most poignant sources of distress and allowed them to regain their prior functioning.
Emotional healing
Targeted problem solving for performance improvement
Several individual physicians in a practice were not meeting productivity targets. We provided consultation to management which resolved several system issues contributing to performance issues, we coached management in how to effectively manage the individuals who were having difficulty, and we referred targeted individuals for individual coaching. As a result, the practice remediated its productivity gap.
A prominent teaching hospital inpatient unit was challenged by high staff turnover. We worked with the physician in charge to renegotiate assignments and performance expectations for the unit so that staff retention was improved.
Keeping good staff
Clients have said
